Questions, answered.
The things people ask us most, in no particular order of importance.
Yes. Every order arrives with complimentary samples, chosen to introduce you to fragrances you haven't tried yet.
Orders over €120 travel free. Below that, delivery is priced by region: see our shipping and returns page for the full table.
Every bottle we make is refillable, at the maison in Helsinki or by post. It's part of why the glass is heavy.
We work in editions of two thousand. When one sells out, we wait for the ingredients to meet us again: sometimes a season, sometimes a year.
Yes, on request. Write to us at letters@maisonjafafa.com and we'll send the full list for any fragrance.
By appointment, Tuesday through Saturday, twelve to six, at Korkeavuorenkatu 22 in Helsinki. Visits are private, free, and last an hour.
Unopened bottles can be returned within thirty days. A fragrance that's been worn can't come back to us, but write to us and we'll find a way to help.
Neither, or both. We think of them as compositions, not categories, and wear them the same way ourselves.
Start with the discovery set: all five fragrances in 2ml vials, for the cost of an evening out. Most people know within a week which one follows them home.
We ship across Finland, the EU, the UK, and Switzerland with published rates. Elsewhere, write to us and we'll work out a way to send it.
Still have a question? We're a small maison and we like hearing from people. Write to us.